Casinoly Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions apply to the Casinoly Casino website, related pages, games, features and services, unless different terms are clearly stated for a specific service. In these terms, “Casinoly Casino”, “we”, “us” and “our” refer to the website and its operator. “You” and “your” refer to the person accessing the website or using an account.

By visiting the website, creating an account, making a deposit, placing a wager or using any Casinoly Casino service, you agree to be bound by these terms. If you do not agree, you must stop using the website and should not create an account or make a deposit. Some games, payment methods, promotions and features may have separate rules. Those rules form part of these Terms & Conditions when you use the relevant service.

You are responsible for reading the current version of these terms and any applicable game or promotional rules. We may update the terms from time to time to reflect changes to the website, services, technology, legal requirements or operating processes. Updated terms will apply from the date stated on the website or, where no date is stated, from publication. If a change materially affects your use of the service, you should review it before continuing to play.

Eligibility and lawful use

You may use Casinoly Casino only where online gambling is lawful for you and where access to the service is permitted under applicable Australian laws and regulations. You must meet the applicable minimum age requirement and any other eligibility requirements that apply in your location. We may restrict access from certain jurisdictions or to certain products where required by law, risk controls or operational considerations.

You must use the website for your own personal, non-commercial purposes. You must not use Casinoly Casino on behalf of another person, operate an account for another person or allow another person to use your account. You are responsible for checking whether gambling is legal where you live and for complying with all laws that apply to you.

2. Accounts, identity and security

Opening an account

To use services that require registration, you must provide information that is accurate, complete and current. This may include your name, date of birth, residential details, payment information and other information needed to operate and protect your account. You must update your details if they change. Providing false, misleading, incomplete or outdated information may result in access being restricted or an account being closed.

Only one account may be opened and used by each individual unless we have expressly approved otherwise. Multiple accounts, duplicate registrations, nominee accounts and accounts created to avoid a restriction may be treated as a breach of these terms. We may combine, suspend or close accounts where we reasonably believe that accounts are connected or are being used in a way that is not permitted.

Verification checks

We may verify your identity, age, location, source of funds, payment method and other account information before or after you use a service. Verification may involve requesting documents or information from you, using authorised verification providers or checking information against relevant databases. You must provide reasonable assistance and respond within the time requested.

Until verification is completed, we may limit deposits, withdrawals, gameplay or other account activity. If information cannot be verified, is inconsistent or raises reasonable compliance concerns, we may refuse a transaction, suspend access or close the account, subject to applicable law. We may retain records of verification and account activity for as long as required for legal, regulatory, security, financial or operational purposes.

Keeping your account secure

You must keep your username, password, device access and other login details confidential. You must notify us as soon as possible if you suspect that your account has been accessed without permission, your details have been compromised or a transaction appears incorrect. You are responsible for activity carried out through your account unless the activity resulted from our failure to meet an obligation that cannot legally be excluded.

• Do not share your password or allow another person to use your account.
• Use a strong, private password and change it if you believe it is no longer secure.
• Check your account activity and payment records regularly.
• Log out after using the website on a shared or public device.
• Keep your personal and payment information accurate and up to date.

3. Deposits, wagers and withdrawals

Deposits and payment methods

Deposits must be made using a payment method held in your own name or otherwise authorised for your use. You must not use a payment method belonging to another person without approval. Available payment methods, minimums, processing conditions and any applicable charges will be shown on the website or during the transaction process. A payment may be declined, delayed or reversed where required by the payment provider, security checks or applicable law.

You must not deposit funds for unlawful purposes, to transfer money to another person or to disguise the origin of funds. We may carry out transaction monitoring and may request further information about a payment or the source of funds. You remain responsible for any fees charged by your bank, payment provider, card issuer, currency provider or other third party.

Playing and placing wagers

A wager is accepted only when it is confirmed by the website and recorded in your account. You should check the details of each wager before confirming it. Once accepted, a wager generally cannot be changed or cancelled except where the applicable game rules, these terms, technical circumstances or the law allow it. Game rules may explain how outcomes are determined, how prizes are calculated and what happens if a game is interrupted.

You must not use software, devices, scripts, bots, automated tools, collusion, inside information or any other method intended to obtain an unfair advantage or interfere with the normal operation of a game. You must not exploit an error, technical fault, pricing issue or other malfunction. If you identify a suspected error, stop using the affected feature and notify us through the available support channel.

Balances and withdrawals

Available account balances may include deposited funds, winnings, promotional amounts or other credits that are subject to different conditions. Withdrawal requests may be subject to identity, payment, fraud, responsible gambling and compliance checks. Where possible, withdrawals may be returned using an approved method connected to your account. We may require a withdrawal to be returned to the original funding method or request additional information before processing it.

You must not use the account as a bank account or payment facility. If a balance has been credited in error, including because of a technical or administrative mistake, we may correct the balance and recover the mistaken amount. If you have already withdrawn funds that were credited in error, you agree to repay the relevant amount where permitted by law.

4. Promotions, responsible gambling and account restrictions

Promotions and bonuses

Promotions, bonuses, competitions and other offers may be subject to separate promotional terms. Those terms will explain eligibility, the offer period, qualifying activity, any wagering or use requirements, permitted games, maximum conversions or withdrawals and what happens if the offer is cancelled or withdrawn. You should read the relevant promotional terms before taking part.

Unless the applicable offer says otherwise, promotions are intended for one person, one account and one household. We may withhold or remove a promotional benefit where there is a breach of the promotional terms, misuse of the offer, duplicate participation, suspicious activity or an attempt to gain an unfair advantage. Promotional terms do not override any rights or protections you have under applicable law.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Only gamble with money you can afford to lose. Do not chase losses, borrow money to gamble, gamble when distressed or allow gambling to interfere with your work, relationships, health or everyday responsibilities.

• Set a personal budget before you play and keep track of your spending.
• Consider setting deposit, spending, session or loss limits where these tools are available.
• Take regular breaks and avoid gambling while affected by alcohol or other substances.
• Use account restrictions, time-outs or self-exclusion options if gambling is becoming difficult to control.
• Seek independent help from an appropriate Australian gambling support service if you are concerned about your gambling.

You may ask for restrictions on your account or request self-exclusion through the responsible gambling features or support process made available on the website. We may apply additional restrictions where we identify a risk to your wellbeing, account security or compliance. A self-exclusion or account closure request may affect access to all or part of the service and should not be treated as a temporary way to manage an active wager.

Suspension and closure

We may suspend, restrict or close an account where we reasonably believe there has been a breach of these terms, a security or fraud concern, a failed verification, a responsible gambling concern, a legal requirement or a risk to the website or other users. We may also suspend a game or service because of maintenance, technical problems or circumstances outside our reasonable control.

When an account is closed, we will deal with any remaining balance in accordance with applicable law, verification requirements and these terms. We may retain information and records where necessary for legal, regulatory, security, dispute resolution or financial purposes. Closing an account does not remove obligations that arose before closure.

5. Website use, privacy and legal matters

Website content and availability

We aim to keep the website accurate, secure and available, but online services may be interrupted by maintenance, technical faults, network problems, cyber incidents, third-party services or events outside our reasonable control. We do not promise that every feature will always be available, error-free or suitable for every device. You should keep your device, operating system, browser and security software up to date.

You must not copy, reproduce, modify, reverse engineer, distribute, frame, scrape or commercially exploit any part of the website without permission. You must not introduce malicious code, overload the website, bypass security controls or use the website in a way that could harm us, our service providers or other users. All rights in website content, branding, software and materials remain with the relevant owner.

Privacy and communications

Personal information is handled in accordance with the Casinoly Casino Privacy Policy and applicable privacy requirements. The Privacy Policy explains what information may be collected, why it may be used, how it may be shared and the choices available to you. By using the website, you acknowledge that information may be processed for account administration, payments, verification, security, responsible gambling, customer support, service improvement and legal compliance.

We may send service messages relating to your account, transactions, security, changes to terms or important operational matters. Marketing communications will be handled in accordance with applicable requirements and available preferences. You should ensure that your account contact information remains current so that important notices can reach you.

Complaints and applicable law

If you have a question, transaction concern or complaint, please use the support or complaints process published on the website. Provide enough information for the matter to be investigated, including relevant dates, transaction references and a clear description of the issue. We may ask for further information to verify your identity and assess the complaint.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law. Subject to those mandatory rights, these terms govern your use of Casinoly Casino and are intended to be interpreted consistently with the laws and requirements that apply to the service and your use of it.

If any provision of these terms is found to be invalid or unenforceable, that provision will be read down or removed only to the extent necessary, and the remaining provisions will continue to apply. A failure or delay by us to enforce a provision does not amount to a waiver of our rights. These terms, together with the Privacy Policy, game rules and applicable promotional terms, form the agreement governing your use of the relevant Casinoly Casino services.