Betting Rules

1. General rules and acceptance

By opening an account, placing a bet or using a game through Casinoly Casino, you agree to follow these Betting Rules and the other terms published on the website. If a specific market, promotion or game displays additional rules, those rules apply to that product and should be reviewed before you participate. Where there is any difference between a general rule and a specific product rule, the specific rule will generally apply to the relevant bet or game.

The services are intended for eligible adults who are permitted to use online gambling services in their location. You are responsible for checking that online betting is lawful for you and for complying with any applicable Australian laws and requirements. Casinoly Casino may restrict, suspend or close an account where required by law, where account information cannot be verified, or where activity appears inconsistent with the site’s security, safer gambling or account requirements.

You must provide accurate and current information when registering and must keep your account details up to date. An account is generally intended for one person and must not be shared, sold, transferred or used on behalf of another person. You are responsible for protecting your login details and for activity carried out through your account unless you have promptly reported unauthorised access.

• Only one approved account should be used by each customer unless the website expressly permits otherwise.
• You must not use another person’s payment method or account without appropriate authorisation.
• You must not attempt to manipulate, disrupt or interfere with the website, games, markets or settlement process.
• You must not use automated software, bots or other tools to obtain an unfair advantage unless expressly permitted.
• Casinoly Casino may carry out identity, payment, security and safer gambling checks before or after account activity.

2. Placing and confirming bets

Before placing a bet, check the event, selection, market, odds, stake and any conditions shown on the betting slip. A bet is normally submitted by selecting the relevant confirmation option and is not complete until it has been accepted by the system and recorded in your account. A selection shown on a betting slip is not, by itself, proof that a bet has been accepted.

You should review your betting slip carefully before confirming a bet. This includes checking whether you have selected a single bet, a multiple bet, a same-game or related combination, or another available bet type. Once accepted, a bet will generally not be changed or cancelled at the customer’s request unless the applicable rules, a displayed feature or the site’s support process allows it.

Displayed odds, prices, lines and availability may change before a bet is accepted. A bet may be rejected, delayed or accepted with different terms where prices change, a market is suspended, information is incomplete, a technical issue occurs, or the bet does not meet the applicable requirements. The accepted details recorded in your account are the details used for settlement, subject to correction under these rules.

Bets affected by errors or interruptions

Casinoly Casino may correct or void a bet affected by an obvious error, technical failure, incorrect price, duplicated transaction, interruption or other system problem. An obvious error can include a clearly incorrect price, selection, handicap, limit or market description. If a bet is voided, the relevant stake will generally be treated in accordance with the applicable product rules. A bet will not usually be considered accepted solely because a payment was attempted or a page was displayed.

If your connection is interrupted after you submit a bet, do not assume that the bet was cancelled or accepted. Check your account history and betting records before trying again. Duplicate bets placed because of an uncertain connection may remain valid if both were accepted by the system.

3. Sports and event betting

Sports and event bets are settled using the official result or another recognised result source identified in the relevant market rules. The result used for settlement may be the result declared at the end of the event, even if it is later changed by an appeal, disciplinary decision or governing body. Unless specific rules say otherwise, later amendments will not normally change a bet that has already been settled.

Each sport and market can have different requirements for an event to be considered valid. These requirements may cover postponements, abandoned events, changes of venue, changes to the scheduled format, minimum playing time, participation, and whether an event has officially started. You should read the market information before placing a bet, particularly when betting on lower-profile events or markets with special conditions.

Postponed, abandoned or changed events

Where an event is postponed, abandoned, interrupted or materially changed, the affected bets will be handled under the rules for that sport and market. Some bets may remain valid if the relevant part of the event has been completed, while others may be voided. If an event is moved to a different date, venue, format or location, its bets may be treated differently depending on the displayed rules and the nature of the change.

Participants, non-runners and player markets

Markets involving teams, players, drivers or other participants may require a participant to take part for a bet to stand. The applicable rule may differ between outright, match, player performance and special markets. If a participant does not start, does not take part or is replaced, the relevant selection may be voided or settled under the specific market terms. A participant who takes part may be considered a runner even if they later retire, are substituted or do not complete the event.

Dead heats and ties

Where two or more participants share a result, a dead-heat rule may apply. Under a dead-heat settlement, the stake or relevant part of a winning bet can be divided according to the number of participants sharing the applicable placing. Tie rules can differ by sport and market, so the conditions displayed for the selection should be checked before placing the bet.

For in-play betting, markets may be suspended while important events occur, including goals, scores, dismissals, injuries, reviews or other material changes. Prices may be updated when a market reopens. Bets accepted after an outcome has become known, or bets affected by a delay or incorrect information, may be reviewed and corrected under the applicable rules.

4. Casino and digital game rules

Casino games, table games, live games and other digital products are governed by the instructions and rules displayed within the relevant game. Before playing, review the available information about the objective, available selections, winning combinations, rounds, features and any conditions that affect the outcome. The game rules may also explain how a round begins, when a result is final and how an interrupted round is handled.

Game outcomes are determined by the game system and the rules of the relevant product. You must not attempt to influence a result by interfering with the website, using unauthorised software or exploiting a fault. If a game is affected by a material error, malfunction or incomplete transaction, the affected round may be reviewed, cancelled or restored in accordance with the applicable rules.

A game round is generally treated as complete when the result has been generated and recorded by the system. If your device disconnects or the page closes during a round, check your account history or return to the game before starting another round. Where the system has recorded a result, that result may remain valid even if it was not visible on your device.

• Game instructions shown on the game screen form part of the rules for that game.
• A displayed balance, win or loss may be subject to verification if a transaction has not finished processing.
• Progressive or pooled features, where available, may have separate conditions shown in the game information.
• Promotional play may be subject to additional bonus or wagering conditions displayed with the promotion.
• A game may be unavailable, withdrawn or changed without advance notice where this is necessary for technical, legal or operational reasons.

5. Settlement, account records and responsible play

Bets are settled when the relevant result is available and the applicable settlement conditions have been met. Settlement information may appear in your account history, betting records or game records. You should check these records and raise any concern as soon as reasonably possible. If a result, price or balance is entered incorrectly, Casinoly Casino may correct the record and adjust the account to reflect the outcome that should have been recorded.

A bet or game result may be subject to review for account security, suspected misuse, technical problems, incomplete information or compliance checks. While a review is taking place, related funds or transactions may be temporarily unavailable where permitted by the applicable requirements. Casinoly Casino may request information or documents needed to complete a review and may apply account restrictions while the review continues.

If you believe a bet was accepted incorrectly, a game did not record properly or a settlement does not match the displayed rules, use the customer support channel available on the website. Include the relevant account information, bet or game reference, date, market or game name, and a clear description of the issue. Do not send passwords or other sensitive security information in a support request.

Play responsibly

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and do not stake more than you can afford to lose. Avoid chasing losses, borrowing money to gamble or continuing when gambling is affecting your mood, finances, work or relationships.

• Set personal deposit, spending or time limits where those tools are available.
• Take regular breaks and avoid gambling when tired, distressed or under the influence of alcohol or other substances.
• Use the available cooling-off, self-exclusion or account restriction options if you need a break.
• Speak with a suitably qualified support service or gambling help organisation if gambling is becoming difficult to control.
• Contact customer support through the website if you need information about account restrictions or safer gambling tools.

These Betting Rules are general information and do not replace the specific rules shown for a market, game or promotion. The rules may be updated from time to time to reflect changes to products, systems, legal requirements or safer gambling practices. The version published on the website at the relevant time will apply, subject to any rights and requirements that cannot lawfully be excluded.