Privacy Policy

About this Privacy Policy

Casinoly Casino respects the privacy of its players and aims to handle personal information responsibly. This policy describes the types of information an online casino site may handle, the purposes for which that information is used, and the general circumstances in which it may be shared. The information handled will depend on how you use the website, the account features you access, the payments you make and the communications you choose to receive.

By using the website or providing information to us, you acknowledge that your information may be handled as described in this policy. Some information is needed to provide gaming and account services. Other information may be provided voluntarily, such as details included in a support request or preferences for receiving marketing communications. If you do not provide information that is necessary for an account, verification or a transaction, some services may not be available.

This policy should be read together with the website’s other terms, notices and responsible gaming information. It is written in general terms because the exact information and processing activities may vary according to the services you use and the requirements that apply at the time.

Information we may handle

An online casino site typically handles several categories of personal information. The information may be collected directly from you, generated when you use the website, or received from service providers involved in account, payment, verification and security processes. We aim to collect information that is relevant to the services being provided.

• Account details, such as your name, date of birth, residential details, contact details, username, account preferences and information used to manage your player account.
• Identity and verification information, which may include documents or details used to confirm your identity, age, eligibility and the accuracy of information supplied during registration or account reviews.
• Payment and transaction records, including deposits, withdrawals, payment method details, transaction history, account balances, wagering activity and information needed to investigate payment issues.
• Communications and support information, including messages, enquiries, complaints, feedback, records of account assistance and information you choose to include when contacting the support team.
• Device and technical data, such as an IP address, browser type, operating system, device identifiers, general connection information, website activity and security-related event records.
• Cookie and similar technology data, including information about pages visited, session activity, preferences, language settings and interactions with the website.
• Marketing and preference information, including whether you have agreed to receive promotional communications and how you respond to those communications.

Verification documents and other sensitive account information should only be submitted through the secure methods made available on the website. You should not send unnecessary personal information through public channels or include information about another person unless you are authorised to provide it.

How information may be used and shared

Personal information may be used to operate the website and provide the services requested by players. It may also be used to meet security, compliance and business administration requirements. Common purposes include the following:

• Creating, maintaining and administering player accounts.
• Confirming identity, age and account information, and completing verification checks.
• Processing deposits, withdrawals and other account transactions.
• Monitoring activity to help detect fraud, money laundering, account misuse, unauthorised access and other suspicious or prohibited conduct.
• Providing customer support, responding to enquiries and investigating complaints or disputes.
• Maintaining, testing and improving the website, its features, security controls and user experience.
• Sending service messages about an account, transactions, security, important changes or other necessary matters.
• Sending marketing communications where permitted and where you have provided the required permission or have otherwise indicated that you wish to receive them.
• Keeping records and responding to requests from courts, authorities, payment partners or other parties where disclosure is required or permitted.

Information may be shared with carefully selected service providers that help operate the website or perform functions such as payment processing, identity verification, fraud prevention, technology hosting, customer support, security monitoring, communications and website analytics. These providers should receive information relevant to the service they perform and are expected to handle it in a manner consistent with their role and applicable requirements.

Information may also be disclosed where necessary to protect players, the website, service providers or the public, to enforce applicable terms, to investigate suspected unlawful activity, or as part of a business reorganisation or transfer. We do not treat personal information as public information and do not disclose it for unrelated purposes without a proper reason.

Cookies, security and data retention

Cookies and similar technologies

The website may use cookies and similar technologies to make the service work, remember preferences, maintain sessions, support security and understand how visitors use the website. Some cookies may be necessary for account functions, while others may help with performance, analytics or relevant communications. Cookies can store information on your browser or device, but they do not by themselves necessarily identify you by name.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not operate correctly or some preferences may not be saved. Browser settings differ, so you should review the help information for the browser or device you use.

Security

Reasonable technical and organisational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, secure connections, monitoring, authentication procedures and staff or provider controls. No website, online transmission or electronic storage system can be guaranteed to be completely secure. You should use a strong password, keep account credentials confidential and contact support promptly if you suspect unauthorised account activity.

Retention

Personal information is generally kept only for as long as it is needed for the purposes described in this policy, to manage an account or transaction, to resolve a dispute, to protect the website, or to meet other operational requirements. Some records must be kept for a period required by law even after an account is closed. This can include identity, transaction, account security and compliance records. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and how to contact us

Depending on the circumstances and the requirements that apply, players may have rights relating to their personal information. These rights are not always absolute, and a request may be limited where information must be retained, where disclosure would affect another person’s privacy, or where a restriction is needed for security, fraud prevention or legal compliance.

• Access: you may ask for information about the personal data held about you and, where appropriate, a copy of that information.
• Correction: you may ask for inaccurate, incomplete or outdated information to be corrected or updated.
• Deletion: you may ask for your personal data to be deleted where there is no continuing reason for it to be held. Deletion may not be possible for records that must be retained by law or are needed for legitimate security, dispute or compliance purposes.
• Marketing consent: you may withdraw your consent to marketing communications at any time. You can use an unsubscribe option included in a marketing message where available, adjust relevant account preferences, or contact us directly.
• Restriction or objection: where applicable, you may ask for certain processing to be restricted or object to particular uses of your information.

To exercise a data right, ask a question about this policy, request access or correction, request deletion, or withdraw consent to marketing, contact support@casinolycasino.best. Please describe your request clearly and provide enough information for us to identify the relevant account and understand what you are asking for. We may need to verify your identity before completing a request. This helps protect account information from unauthorised disclosure.

We aim to review privacy requests within a reasonable timeframe and may ask for further information where necessary. If a request cannot be completed in full, we will generally explain the reason, subject to security, confidentiality and legal restrictions. Withdrawing consent to marketing does not affect processing that has already taken place lawfully and does not stop essential service, account or security messages.

If you continue to use the website after this policy is made available, the current version will apply to that use. We may update this policy when our services, technology, processes or legal obligations change. Any revised version will be published on the website, and you should review it from time to time so you remain informed about how personal information may be handled.