Responsible Gaming

Gamble for entertainment

Online gambling involves risk. There is no guaranteed outcome, and the result of a game is not changed by previous wins or losses. A winning session does not mean that another win is due, while a losing session cannot be corrected by placing further bets. Every wager should be made with the understanding that the money may be lost.

Before you play, decide how gambling fits into your budget and your free time. Only use money that is available after essential expenses have been covered. Essential expenses may include rent or mortgage payments, household bills, food, transport, education, debt repayments and other financial commitments. Never use borrowed money, credit intended for necessities or money set aside for someone else.

Gambling should not be used as a way to escape stress, loneliness, boredom, anxiety or other difficult feelings. It is also best avoided when you are affected by alcohol, drugs, tiredness or strong emotions, as these can make it harder to make clear decisions. Take regular breaks and maintain other interests, social activities and routines outside gambling.

A simple responsible gambling checklist

• Set a spending limit before you start and stick to it.
• Set a time limit and stop when that time has passed.
• Treat deposits as entertainment spending, not as an investment.
• Never chase losses by increasing your stakes or continuing for longer.
• Do not borrow money or sell possessions to fund gambling.
• Keep gambling separate from household money and essential expenses.
• Take breaks and make time for family, friends, work, study and other activities.
• Check your gambling regularly and be honest about its effect on you.

If gambling stops feeling enjoyable, or if you feel pressure to keep playing, stopping is a sensible decision. You do not need to wait until a serious problem develops before taking a break or asking for help.

Set limits before you play

Planning your gambling in advance can help you stay in control. Consider setting a maximum amount of money and a maximum period of time for each session. A limit is most useful when it is realistic, decided before gambling begins and treated as a firm boundary rather than a target to spend.

Financial limits

Work out an entertainment budget based on your disposable income. Once that budget has been used, stop gambling until you have reviewed your plan. Do not increase a limit during a session because you are winning, losing or feeling frustrated. If available through the relevant account or gambling platform, use deposit limits, loss limits, wagering limits or other budgeting controls. Read the terms of any limit carefully, including when it takes effect and whether it can be changed.

Time limits

Online play can make it easy to lose track of time. Decide when you will start and finish, use reminders if helpful and take regular breaks away from the screen. Avoid playing through the night or allowing gambling to interfere with work, study, sleep, relationships or caring responsibilities. If you find it difficult to stop at the planned time, consider taking a longer break or using an available account restriction.

Account and access controls

Depending on the services and tools available, you may be able to request a temporary break, restrict access to your account or use self-exclusion. Self-exclusion is a formal decision to stop gambling for a chosen period or until further review. If you want to use a restriction, contact the relevant operator through its available support channel and ask what options apply to your account and location. Do not create another account or use another person’s account to get around a restriction.

Keeping payment methods secure can also support safer play. Do not share account credentials, payment details or verification information. If another person has access to your device or account, update your security settings and seek assistance through the appropriate support channel.

Recognise the signs of gambling harm

Gambling harm can affect finances, mental health, physical wellbeing and relationships. It can develop gradually, and people may not recognise the change at first. Experiencing one sign does not automatically mean that you have a gambling disorder, but several signs together may indicate that a break or professional support would be helpful.

• Spending more money or time gambling than you planned.
• Trying to win back losses by gambling more often or placing larger wagers.
• Feeling restless, irritable or anxious when you try to stop.
• Thinking about gambling frequently or finding it difficult to focus on other activities.
• Hiding or minimising your gambling from family, friends or people you trust.
• Borrowing money, missing payments or using essential funds for gambling.
• Selling possessions or taking on debt to continue gambling.
• Missing work, study, appointments or family commitments because of gambling.
• Arguing with people close to you about money, time or gambling behaviour.
• Feeling guilt, shame, hopelessness or distress after gambling.
• Gambling to cope with stress, depression, loneliness or other problems.
• Returning to gambling soon after deciding to stop.

If any of these signs sound familiar, stop and review your situation rather than trying to solve the problem through further gambling. Consider closing or restricting access to your account, telling someone you trust and speaking with a qualified gambling counsellor. Support is available for people who gamble and for family members, partners and friends affected by someone else’s gambling.

When urgent help is needed

If gambling is causing severe distress, thoughts of self-harm, threats, violence or an immediate safety risk, seek urgent assistance through local emergency services or a health professional. If you are in Australia, you can also look for support through recognised services such as Gambling Help Online and state or territory gambling support providers. These services can explain available counselling, financial support and self-exclusion options. You do not have to manage the situation alone.

Talking to someone early can make it easier to understand what is happening and decide on practical next steps. A general practitioner, psychologist, financial counsellor or gambling counsellor may be able to provide confidential guidance. If you are supporting another person, set clear financial boundaries, avoid covering up gambling-related problems and seek advice for yourself as well.

Our responsible gaming approach

Casinoly Casino aims to provide information that helps players make informed decisions about gambling. Players are responsible for complying with the laws and age requirements that apply where they are located. Gambling should only take place where it is lawful, and only eligible adults should use gambling services. If you are unsure whether online gambling is permitted in your location, obtain independent legal or regulatory guidance before playing.

Account registration, identity checks, payment reviews and other controls may be used to protect players, prevent misuse and meet applicable obligations. You may be asked to provide information or documents to verify your identity, age or account activity. Do not allow another person to use your account, and do not gamble on behalf of someone else.

If you believe that your gambling is becoming difficult to control, contact the relevant support team and request information about the responsible gambling tools available to you. Depending on the circumstances, these may include a break from gambling, account restrictions, deposit or loss limits, self-exclusion or information about external support. Any request will be handled in line with the applicable account process and requirements.

Making a personal plan

1. Write down the amount of money you can afford to spend without affecting essential expenses.
2. Choose a maximum gambling time and decide how often you will take breaks.
3. Tell a trusted person about your limits if accountability would help.
4. Remove saved payment methods or reduce access if gambling feels difficult to control.
5. Review your bank statements and gambling activity regularly.
6. Stop immediately if you begin chasing losses, hiding activity or breaking your own rules.
7. Ask for professional support before financial or personal harm becomes more serious.

Responsible gambling is an ongoing choice, not a promise that you must manage alone. Limits can be changed when circumstances change, and taking time away from gambling is always an acceptable option. If you cannot keep to your limits, the safest step is to stop gambling and seek support.